I/O Software offers email based support at standard support prices. Please see the 'Interactive Support' page for pricing and conditions. Please carefully fill out the email support form to submit your support issue, particularly your email contact. We will not be able to respond to any incomplete email support requests and requests that do not provide appropriate payment information.

If you are a SecureTec SDK customer, you received several prepaid incident numbers when you purchased the SDK. With each incident, please submit one of your remaining prepaid incident numbers instead of your credit card number and leave the remaining credit card information fields blank. If you paid via phone or via purchase order, you have also received a prepaid incident number that you need to enter into the form.

By submitting this form, you authorize I/O Software to charge your credit card with the applicable support fees, or you authorize I/O Software to automatically charge your prepaid incident number account.

Please note that you submit your payment information at your own risk. If you do not wish to provide your payment information via email, you can call our support staff at 703.738.9267 and provide all your information over the phone. Please visit our privacy policy section if you have questions about the privacy of your information.